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Get help with your next release.
Send us the newsroom, release or order link if you have one, and we will help you get to the right next step.
Useful details
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Release or newsroom link
Share the public URL or dashboard context if the question relates to a specific page.
Order or invoice detail
Include the order, checkout or invoice reference for payment questions.
A quick summary
A short description and screenshot usually beats a long backstory.
Help
Frequently asked questions
Answers to common questions before you send a message.
Can I save a release before publishing?
Yes. Save it as a draft while you write, then publish it now or schedule it for later.
Can I add images and captions?
Yes. Add media files, captions and usage rights from the release editor.
When does a scheduled release go live?
Scheduled releases become public after their publish time, as long as the newsroom is public and no embargo is still active.
What is an embargo?
An embargo keeps a published release private until the embargo time has passed.
Where can I find invoices?
Sign in, open Orders from your dashboard, then choose the invoice for the order you need.
Who receives messages from this page?
Messages go to the support team so the right person can reply.